Help Center
Answers before you ask
Organised by topic, written plainly. If anything is missing, the team is one WhatsApp message away.
Booking & availability
Werigo is a premium electric motorcycle rental service based in Bali. We deliver fully charged electric motorcycles and scooters to hotels and villas across the island's south and centre, so you can explore Bali quietly, cleanly and on your own schedule.
Electric riding suits Bali well. There are no fuel stops, no engine heat in traffic and no noise, and the smooth pull from a standstill makes busy roads easier to handle. You simply charge overnight at your accommodation, the same way you charge your phone.
We currently serve Canggu, Seminyak, Kuta, Ubud, Uluwatu, Jimbaran, Sanur and Denpasar. More areas are planned. If your stay falls outside these zones, contact us and we will try to arrange delivery.
Choose your location and dates in the search, pick your model, review the estimated rate, and confirm your details. Your request opens in WhatsApp, and our team confirms availability and the final price there. Minimum rental is 2 days.
During high season, which runs from July to August and December to January, we recommend booking at least a few days ahead. Outside peak periods, same-day and next-day bookings are often possible.
Yes, subject to availability. Message us on WhatsApp before your rental ends and we will extend the booking and adjust the rate to the best applicable tier.
Yes. Let us know on WhatsApp at least a few hours before your delivery window and we will update it. A different delivery fee may apply if the new address is in another zone.
Delivery & return
Pick a delivery window during booking and we bring the motorcycle to your hotel, villa or guesthouse, fully charged. The handover includes a condition walk-around, a riding briefing and helmet fitting.
Yes. Choose a different return location during booking. Depending on the zones involved, a one-way fee may apply, and it is shown in your summary before you confirm.
Please return the motorcycle with at least 80% battery unless another arrangement has been confirmed with our team on WhatsApp.
We meet you at the agreed time and place, check the motorcycle together and confirm the return in writing on WhatsApp. There are no paperwork queues and no hidden checks after you leave.
Licence & riding
Every rental includes two sanitised helmets and one premium phone holder already installed on the motorcycle. A rain poncho is available as an optional request, with availability and price confirmed on WhatsApp.
Riders must be at least 25 years old for the Wedison EdPower. The other models have no extra Werigo age requirement beyond holding a licence that is valid for riding in Indonesia.
A valid driving licence for two-wheeled vehicles (see the licence section below), a passport or national ID, and a WhatsApp-reachable phone number. Riders must be 18 or older.
Deposit requirements depend on the model and rental length. Our team confirms the exact amount, if any, on WhatsApp before you commit. The full written policy is being added to this page.
Only riders named on the booking who meet the licence requirements are covered to ride. Add a second rider's details in the special requests field when booking.
Indonesian law requires a motorcycle licence valid in Indonesia. For most visitors that means an International Driving Permit (IDP) with the motorcycle category (A) endorsed, carried together with your home licence.
A home-country licence alone is generally not valid in Indonesia without an accompanying International Driving Permit. Police checks do occur in tourist areas, so we strongly recommend arranging an IDP before your trip.
Regulations for low-power electric two-wheelers are evolving in Indonesia. We will always tell you the current requirements for the specific model you book. When in doubt, carry an IDP.
If you can ride a scooter, you can ride electric. There are no gears and no clutch. The main difference is instant, smooth acceleration, so we walk every first-time rider through a short briefing at delivery.
Power arrives immediately and silently. Start gently for the first few minutes; most riders tell us they never want to go back.
Electric motorcycles are quiet, so ride as if other people haven't heard you. Use your horn at blind corners. That is normal riding etiquette in Bali.
Charging & SuperCharge
Every Werigo ride charges from a standard Indonesian power outlet, the same socket that charges your laptop. Plug in overnight at your villa or hotel and wake up to a full battery.
The range figures on each model page are real-world estimates for two riders in Bali traffic, not lab numbers. Hills, heavy throttle and a passenger reduce range; flat coastal cruising extends it.
Message the Werigo team on WhatsApp and we'll help you work out the next step. The battery indicator gives generous warnings, so you'll have plenty of notice.
Most fleet models have swappable batteries. Ask our team on WhatsApp whether battery swap service is available for your model and area. We'll tell you honestly what's possible for your dates.
Support
If anyone is in immediate danger, contact local emergency services first. For anything to do with the motorcycle, move to a safe place and message the Werigo team on WhatsApp with your location and a short description of the issue.
Move it somewhere safe and message us on WhatsApp with your location. We'll guide you through the next step together.
Make sure everyone is safe first. If anyone is hurt, contact local emergency services. Then message the Werigo team on WhatsApp and we'll guide you through the next steps.
Liability terms for your rental are confirmed in writing with your booking quote, and the optional damage protection plan is explained before you choose it. You will never be held to terms that weren't shown to you at booking.
Message us on WhatsApp and we'll talk through the issue and the nearest workshop options with you. Normal wear items are on us; damage from riding off sealed roads is not.
Terms & privacy
Our team confirms current payment options with you on WhatsApp when your booking is confirmed. Online card payment for international visitors is being added. Until then, nothing is charged before you approve the final quote.
Payment timing is agreed with you on WhatsApp as part of your confirmation. Your booking summary always comes first, and nothing is charged until you approve the final quote.
No. The quote our team confirms with you covers the rental, your extras and any delivery or one-way fees in full. Anything optional is clearly marked before you select it.
Yes. Message us on WhatsApp with your name and rental dates and we'll handle it. Cancellation terms for your booking are confirmed with your quote before anything is charged. The full written policy is being added to this page.
Add your flight number during booking and message us when plans change. We'll move your delivery window to match your actual arrival.
